Magento Support Packages

Silver

Perfect for small stores with basic needs

$300

Choose Silver Plan

Gold

Ideal for growing businesses needing more support

$500

Choose Gold Plan

Platinum

Comprehensive support for large-scale stores

$600

Choose Platinum Plan
Monthly support hour
10
20
30
Security updates
OK
OK
OK
Bug fixes
OK
OK
OK
Custom template
OK
OK
OK
Extension Installation
OK
OK
OK
Magento Backup
OK
OK
OK
Magento Updates
OK
OK
OK
Third-party software integration
OK
OK
OK
Monthly Report
OK
OK
OK
Managed source code (GIT)
–
OK
OK
New features development
–
OK
OK
Magento online training
–
OK
OK
Relocate unused time
–
OK
OK
Unused hours expire within (Days)
0
5
10
Support after business hours
–
–
OK
Support over weekend
–
–
OK
Response Time (Hours)
12
8
5
Annual Cost (Enjoy 2 months free)
$3,600
$6000
$7200
Choose Silver Plan
Choose Gold Plan
Choose Platinum Plan

Services We’re Offering

Security updates

Safeguard your Magento store with robust security patches, prompt bug fixes, reliable backups, and continuous updates to ensure stability and protection against threats.

Customization & development

Customize your Magento store to align with your business needs through tailored templates, new feature development, and seamless integration of third-party services.

System updates & extensions

Boost Magento performance and compatibility with regular updates and extensions, enabling new features and optimizing site efficiency across all components.

Monitor & reporting

Monitor and optimize performance with comprehensive code quality reviews and detailed monthly reports to ensure system health and identify improvement opportunities.

Training & support

Empower your team with Magento expertise. Offering professional online training sessions led by Magento-certified experts to enhance your team’s technical capabilities.

Why Choosing Us

Free to cancel after 1 support hour

If you’re unhappy after the first hour, cancel anytime and only pay for that hour

No long-term commitment

Unlike most Magento support providers that require 3-6 month contracts, our Magento Monthly Support Packages are valid for just one month.

Monthly site review

Like a car, your Magento site needs regular maintenance to stay powerful and efficient. Let us keep it updated and optimized for you

Upgrade anytime

You can easily upgrade your Magento support package anytime if you need more hours or a broader support scope.

Got a project in mind?

Let’s make it happen with Tigren!

Frequently Asked Questions

It depends. If you use the Silver Magento Support Packages, your support hours do not roll over from month to month. In contrast, for the Gold and Platinum Magento Support Packages, you can continue using the redundant hours in the next month but only within the first 5 and 10 days of that month for each package respectively.

Certainly! However, it would be more convenient if the Magento version you want to upgrade to is close to your current one. Otherwise, it might take more time for configuring and changing the code, which therefore asks you to purchase more support hours.

You should provide us access to your website’s Admin panel (data, ftp, and ssh) and more depending on each issue.

As you might know, Jira is the leading project tracking software nowadays, which allows us to easily manage our workflow by planning, tracking, releasing and making a report. Therefore, we chose Jira to arrange and administer all of your tasks effectively.

Don’t worry, the package will be valid from the day you buy and complete your payment and end within 30 days. For example, if you buy our Platinum Magento Support Package on July 27th, it will end on August 27th.